THERE ARE STEPS YOU CAN TAKE TO STEER EMPLOYEES BACK FROM DISENGAGEMENT, BUT IT TAKES A GENUINE COMMITMENT FROM THE TOP. How far are you willing to go to create employee engagement? Most companies will offer praise or occasional rewards, but given the much-quoted Gallup statisticthat 71% of American workers don’t feel engaged, it’s safe…
Tag: Business
The New I is We!
1. The intelligent WE In his book ‘The Wisdom of Crowds’, James Surowiecki already highlighted the overall idea that groups of people make smarter decisions than individuals. In an opening anecdote, he shares the story of a crowd of people at a county fair guessing the weight of an ox. When averaging their individual guesses, the…
3 Ways To Improve Your Emotional Intelligence
Emotional Intelligence describes the ability, capacity, skill or self-perceived ability, to identify, assess and manage the emotions of one’s self, of others and groups.[1] This article describes 3 methods that you can adopt to improve your emotional intelligence, namely: Stress busting Becoming aware of your own emotions Lending an effective ear 1. Stress busting: The…
16 Tips to Promote your Online Business
Do you use You Tube to market your business? If you don’t, you are missing out on a VERY powerful marketing tool. But like all other forms of social media, you will only get the benefit if you do it right. This video demonstrates the dos and the don’ts of You Tube, including some neat…
Get Ready for a Journey: Customer Experience is Changing
This is a post about going from good to best. Plenty of companies have gotten the message that customer experience matters. As more companies focus on the customer, they’re looking at how to improve customer satisfaction scores. As a customer, that’s great. However, it isn’t enough for companies to improve call centre performance or web site usability. We live…
Stop Comparing Your Company to Others and Put the Laser-Focus on Yourself
Too many entrepreneurs and their investors waste their time looking around at what everyone else is doing. But nobody around you understands what you’re going through. Neither do you know what problems other companies struggle to solve. You’re not going to learn much from the outside looking in. Just focus on where you’re headed and why–and…
Business Owners Decide If the Well of Innovation Has Run Dry – Hearpreneur
See on Scoop.it – About Motel168 Lifestyle The world of business is all about innovation. Every entrepreneur knows one of the number one rules of being in business is always thinking ahead, thinking above, and predicting beyond. Steve Jobs quotes it as, “Innovation distinguishes between a leader and a follower.” This is the absolute truth…
Accenture: customer experience should be the focus of modern marketing
See on Scoop.it – About Motel168 Lifestyle One of the key tenets of our Modern Marketing Manifesto is that improving the customer experience must be the relentless focus of modern marketing. It states that the customer experience is about “customer centricity as evidenced by the service or product that we deliver across channels. It is…
eGood Is A Mobile Payment And Loyalty System That Helps Users Give Back | TechCrunch
See on Scoop.it – About Motel168 Lifestyle eGood, a new startup from Glendora, California, was chosen as one of the top startups to emerge out of Startup Alley at TechCrunch Disrupt SF today for its charitable spin on mobile payments and loyalty. eGood, a new startup from Glendora, California, was chosen as one of…
14 Reasons To Do Social Customer Service
14 statistics that will have you rethinking your decision to ignore social media as a customer service channel, plus tips for doing it right. So today’s edition of our customer service series is devoted to why social customer service matters. This great infographicfrom referral marketing software Ambassador has 14 great reasons, plus tips for doing it right. 1. 71%…
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